Hanscombe House Surgery

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Retirement
- New
10/01/2019
We regret to announce that Dr I McClure has made the decision to retire as a GP Partner after 28 years at Hanscombe House Surgery with effect from the end of January 2019. We trust that patients old and new will join us in wishing Dr McClure the ver Read more
Herts Help - Hospital & Community Navigation Service
- New
09/01/2019
Read more
Stay well this Winter
- New
08/01/2019
How to look after yourself and others Read more
Missed appointments
- New
04/01/2019
During the month of December 100 appointments were missed which equated to 1,245 minutes or 20 hours 45 minutes of Clinician time. Wasted appointments create longer waiting times! Please ensure that if an appointment cannot be kept it is cancel Read more
Extended Access
27/09/2018
Flu Vaccine 2018
03/09/2018

Hanscombe House Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Latest News

Latest News

Stay well this Winter

Latest News

Latest News

Flu Vaccine 2018

Hanscombe House Surgery

News

Hanscombe House Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Latest News

Latest News

Stay well this Winter

Latest News

Latest News

Flu Vaccine 2018

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Hanscombe House Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):