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Booking an Appointment

We operate a computerised appointment system and patients are seen by appointment. These can be made at reception or by telephoning 01992 582025. Please let the receptionist know if your problem is urgent. If you cannot attend, please cancel the appointment so that another patient can be seen.

If you feel your problem will take longer than the usual 10 minutes, please ask for a double appointment. Please arrive on time for your appointment. If you are late we may not be able to see you.

Patients who come to the surgery and expect to be seen without an appointment will be offered the next available appointment and this will usually mean having to come back either later or on a different day. We are NOT a walk-in centre or an emergency unit.

Extended Access

The extended access service continues to offer evening appointments (18:30-20:30) and weekend appointments (Saturday and Sunday 08:00-13:00) with a GP, nurse, or other healthcare professional.

This service is run by the local GP Federation, Generating Healthcare, and is provided to patients registered at the following surgeries: Hanscombe House, Wallace House, New River Health, Watton Place Clinic, Dolphin House, Standon and Puckeridge, and Medical Centre Buntingford.

The Extended Access service for these patients continues to be hosted at Hanscombe House surgery in Hertford.

For more information on the Extended Access service, or to book (or cancel) an appointment, please contact your practice during normal opening hours.

If you need to speak to the Extended Access team during the weekday evenings (18:30-20:30) or Saturday/Sunday (08:00-13:00), please call 07535 086314.

Urgent or Same day appointments

Due to the ever increasing demand for emergency/urgent/same day appointments we are constantly reviewing our procedures to ensure the most appropriate response is given to each request.

We operate a triage service.

This means that if you request a same day appointment, our receptionists are trained to ask the nature of the problem to enable them to offer you the most suitable appointment. This may be with a doctor, nurse-practitioner, a pharmacist or, if appropriate, you will be added to the call back list whereby a doctor or nurse will contact you to discuss further.

If you feel unable to discuss the nature of your problem with our receptionist please tell them it is personal and they will place you on the call back list for a clinician to discuss further.