Booking an Appointment
We operate a computerised appointment system and patients are seen by appointment. These can be made either booking online, at reception or by telephoning 01992 582025, preferably in the afternoon when the telephones are less busy. Please let the receptionist know if your problem is urgent. If you cannot attend, please cancel the appointment so that another patient can be seen.
If you feel your problem will take longer than the usual 10 minutes, please ask for a double appointment. Please arrive on time for your appointment. If you are late we may not be able to see you.
Patients who come to the surgery and expect to be seen without an appointment will be offered the next available appointment and this will usually mean having to come back later. We are NOT a walk-in centre or an emergency unit.
Urgent or Same day appointments
Due to the ever increasing demand for emergency/urgent/same day appointments we are constantly reviewing our procedures to ensure the most appropriate response is given to each request.
We have, therefore, followed the example of other GPs across the country and introduced what is known as “triage”.
Basically this means that if you request a same day appointment, the receptionists are trained to ask the nature of the problem to enable them to offer you the most suitable appointment. This may be with a doctor, nurse-practitioner or, if appropriate, you will be added to the call back list whereby a doctor or nurse will contact you to discuss further.
If you feel unable to discuss the nature of your problem with the receptionist please tell them it is personal and they will place you on the call back list for a clinician to discuss further.