Opening Hours

Our Telephone lines are open Monday-Friday 08:00-18:30.

We are currently open.

Monday08:20-13:00, 14:00-18:30
Tuesday08:20-13:00, 14:00-18:30
Wednesday08:20-13:00, 14:00-18:30
Thursday08:20-13:00, 14:00-18:30
Friday08:20-13:00, 14:00-18:30

eConsults are available between the hours of 08:00-14:00 hours Mondays to Fridays.

Out of Hours

Tel: 111

Outside normal surgery hours, if you urgently need to see a doctor please telephone 111
After 6.30pm on weekdays, on all weekends and bank holidays, calls will be taken by Herts Urgent Care on telephone number 111.

Herts Urgent Care is staffed by GPs from the local area and works from a centre at Hertford County Hospital.

If you need emergency medical attention you will normally be asked to attend the centre although there are facilities to visit you at home.

Please do not go to Herts Urgent Care without phoning first because the service is by appointment only.

If you have a life threatening medical emergency please ring 999.

Extended Access

The extended access service continues to offer evening appointments (18:30-20:30) and weekend appointments (Saturday and Sunday 08:00-13:00) with a GP, nurse, or other healthcare professional.

This service is run by the local GP Federation, Generating Healthcare, and is provided to patients registered at the following surgeries: Hanscombe House, Wallace House, New River Health, Watton Place Clinic, Dolphin House, Standon and Puckeridge, and Medical Centre Buntingford.

The Extended Access service for these patients continues to be hosted at Hanscombe House surgery in Hertford.

For more information on the Extended Access service, or to book (or cancel) an appointment, please contact your practice during normal opening hours.

If you need to speak to the Extended Access team during the weekday evenings (18:30-20:30) or Saturday/Sunday (08:00-13:00), please call 07535 086314.