From Wednesday 11th November we ask that all calls relating to non-urgent medical problems be made before 15:00. If you call after 15:00, and your problem is not urgent, you may be asked to call back the following working day.
The telephone lines open at 08:00. One of our doctors will call you back on the same day to discuss your medical problems with you. They will either be able to help you over the telephone or they will make you an appointment, usually on the same day if that is convenient for you. If there is a time during the day when you will not be able to take a call from the doctor, please let the receptionist know.
The earlier that you call, the more likely it is that you will get an appointment at a time convenient for you and with the doctor of your choice. If you are struggling to get through on the telephone, then why not use our eConsult/Contact your GP Online service on our website at: www.dolphinhousesurgery.webgp.com
If your problem is of an urgent or serious nature then you must call us as soon as you are aware of it, regardless of the time. We remain open from 08:00-18:30 every weekday.